Genesis Wellness respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains how Genesis Wellness (“Genesis Wellness,” “we,” “our,” or “us”) may collect, use, disclose, and safeguard information when you visit our website, create an account, place an order, contact our team, access product documentation, or otherwise interact with our services.

By using the Genesis Wellness website, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

We may collect information that you voluntarily provide as well as certain information collected automatically when you interact with our website.

Personal Information You Provide

Depending on how you use the website, this may include:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account information
• Order and transaction details
• Customer support communications
• Wholesale or business inquiry information
• Information submitted through contact forms
• Product or COA documentation inquiries

We encourage users not to submit unnecessary sensitive personal information through our website or contact forms.

Payment Information

Payments may be processed through independent third-party payment processors. Genesis Wellness may not store full payment card numbers or security codes when an external processor handles payment information.

Payment providers process information according to their own privacy policies and security practices.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages visited
• Time spent on pages
• Approximate geographic region
• Website interactions
• Cookie identifiers
• Shopping cart activity
• Session information

This information helps us understand how visitors use the website, improve functionality, maintain security, and evaluate website performance.

3. How We Use Information

Genesis Wellness may use collected information to:

• Process and manage orders
• Provide order confirmations and shipping updates
• Create and manage customer accounts
• Respond to customer service requests
• Provide requested product or analytical documentation
• Respond to wholesale and business inquiries
• Maintain website functionality
• Improve website navigation and customer experience
• Detect fraud, misuse, or suspicious activity
• Maintain account and transaction security
• Communicate important changes to our services or policies
• Maintain business and transaction records
• Comply with applicable legal obligations
• Analyze website traffic and performance
• Send marketing communications where permitted and requested

We do not use customer information to provide medical diagnosis, treatment recommendations, dosage instructions, or personal-use guidance regarding research materials.

4. Cookies and Similar Technologies

Genesis Wellness may use cookies, pixels, analytics technologies, and similar tools to operate and improve the website.

These technologies may be used to:

• Maintain shopping cart functionality
• Remember account or website preferences
• Understand website traffic
• Measure page performance
• Support security features
• Analyze visitor behavior
• Evaluate marketing campaigns
• Improve website functionality

You may be able to control cookies through your browser settings or any available cookie preference tools on our website.

Disabling certain cookies may affect website functionality.

5. Analytics and Advertising Technologies

We may use third-party analytics or advertising services to better understand website usage and the effectiveness of our marketing.

Depending on the technologies implemented on the website, these providers may receive information such as:

• Browser information
• Device identifiers
• IP address
• Website activity
• Referral information
• Cookie identifiers

Third-party providers process information according to their own privacy policies.

Where required by applicable law, users may be provided with options to manage certain analytics or advertising technologies.

6. How We May Share Information

Genesis Wellness does not sell personal information in exchange for money.

We may share information with service providers that assist us in operating our business, including:

• Payment processors
• Ecommerce platform providers
• Hosting providers
• Shipping and fulfillment companies
• Email service providers
• Website security providers
• Analytics providers
• Customer support systems
• Professional advisors
• Fraud prevention services

These providers may receive only the information reasonably necessary to perform services on our behalf.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, website, or business.

7. Shipping and Fulfillment

When you place an order, we may provide relevant information to shipping carriers, warehouses, fulfillment providers, or logistics partners.

This information may include:

• Name
• Delivery address
• Email address
• Telephone number
• Order information
• Shipping preferences

These parties may process information according to their own privacy practices.

 

8. Research Product and Documentation Inquiries

Genesis Wellness supplies materials positioned for Research Use Only.

When you contact us regarding a research product, batch record, certificate of analysis, or other product documentation, we may retain your inquiry and associated contact information to:

• Respond to your request
• Verify applicable product information
• Maintain customer service records
• Improve product documentation
• Address quality-related inquiries

Genesis Wellness does not use these communications to provide clinical, therapeutic, dosage, administration, or personal-use recommendations.

9. Marketing Communications

If you choose to receive promotional emails or other marketing communications, Genesis Wellness may use your contact information to provide:

• Product announcements
• Catalog updates
• Company news
• Promotional information
• Educational or research-related website updates

You may unsubscribe from marketing emails at any time using the unsubscribe link included in the message or by contacting us.

We may still send transactional communications about orders, security, accounts, or important service updates when necessary.

10. Data Security

Genesis Wellness uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These measures may include:

• Secure website connections
• Restricted information access
• Account security controls
• Reputable payment processors
• Website monitoring
• Fraud prevention measures

However, no internet transmission, electronic storage method, or security system can be guaranteed to be completely secure.

Users are responsible for keeping their account credentials confidential.

11. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Complete transactions
• Maintain business records
• Provide customer support
• Meet tax or accounting requirements
• Resolve disputes
• Detect fraud
• Enforce agreements
• Meet legal or regulatory obligations

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with our internal practices and applicable law.

12. Your Privacy Choices and Rights

Depending on your location and applicable privacy laws, you may have rights relating to your personal information, including the right to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request information about how data is used
• Opt out of certain marketing communications
• Manage certain cookie preferences
• Request information regarding certain disclosures
• Exercise other privacy rights available under applicable law

Some rights may be subject to legal exceptions, identity verification, or record-retention requirements.

To submit a privacy request, contact Genesis Wellness using the information listed at the end of this Policy.

13. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Where legally applicable, these rights may include:

• The right to know what personal information is collected
• The right to request access
• The right to request correction
• The right to request deletion
• The right to obtain certain information in a portable format
• The right to opt out of certain targeted advertising or data-sharing activities
• The right not to receive discriminatory treatment for exercising applicable privacy rights

Genesis Wellness will process qualifying requests in accordance with applicable law.

14. California Privacy Notice

If California privacy laws apply to Genesis Wellness and your interaction with our website, California residents may have certain rights concerning their personal information.

These may include rights to request information about the categories of personal information collected, sources of information, purposes for collection, categories of recipients, and specific pieces of personal information maintained about the consumer.

Genesis Wellness does not sell personal information for monetary compensation.

Where legally required, we may provide additional mechanisms for California residents to exercise applicable opt-out rights.

15. Children’s Privacy

Genesis Wellness is not intended for children.

We do not knowingly collect personal information from individuals under 18 through the website. If we become aware that we collected information from a minor in circumstances where collection was not appropriate, we may take reasonable steps to remove it.

If you believe a minor has submitted personal information to Genesis Wellness, please contact us.

16. Third-Party Links

Our website may contain links to third-party websites, platforms, payment services, shipping providers, or other external resources.

Genesis Wellness is not responsible for the privacy, security, or content practices of independent third parties.

We encourage visitors to review third-party websites’ privacy policies before providing personal information.

17. Account Security

If the Genesis Wellness website allows customer accounts, users are responsible for:

• Maintaining accurate account information
• Protecting login credentials
• Restricting unauthorized access to their devices
• Informing us about suspected unauthorized account activity

Genesis Wellness reserves the right to restrict or suspend accounts where fraud, misuse, or security concerns are identified.

18. International Visitors

If you access Genesis Wellness from outside the United States, we may process or store your information in the United States or other jurisdictions where our service providers operate.

Privacy and data protection laws may differ between jurisdictions.

Where required, Genesis Wellness will handle applicable personal information in accordance with relevant legal requirements.

19. Legal Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law
• Respond to legal process
• Cooperate with government or regulatory authorities
• Protect Genesis Wellness rights or property
• Investigate suspected fraud or unlawful activity
• Protect customers or other individuals
• Enforce website policies or agreements

20. Business Transfers

If Genesis Wellness undergoes a merger, acquisition, restructuring, financing transaction, asset sale, or similar business event, personal information may be transferred as part of that transaction where permitted by law.

Any successor organization may continue to process applicable information subject to this Policy or an updated privacy notice.

21. Changes to This Privacy Policy

Genesis Wellness may update this Privacy Policy periodically to reflect:

• Changes to website functionality
• New service providers
• Business developments
• Security practices
• Changes in applicable privacy requirements

The revised effective date will be displayed at the top of this page.

We encourage visitors to review this Policy periodically.

22. Contact Genesis Wellness

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, contact:

Genesis Wellness

Email: [Insert Verified Email Address]
Phone: [Insert Verified Phone Number]
Address: [Insert Verified Business Address]

For privacy requests, please include enough information for us to identify and respond to your request without submitting unnecessary sensitive information.

Research Use Notice

Products offered by Genesis Wellness are FOR RESEARCH USE ONLY. NOT FOR HUMAN OR VETERINARY USE. Product information is provided for laboratory, analytical, and research identification purposes and is not intended as medical advice, clinical guidance, dosage information, or a recommendation for personal use.